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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will appear. It comprises comprehensive info about all the actions that you can perform on the given page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive assortment of instructional videos describing how to work with our web hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can swiftly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you are looking for, take a look at our comprehensive FAQ section, which covers questions asked by actual individuals and provides real solutions. We regulary update our Frequently Asked Questions section with new articles so as to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can get in touch with our great team of technical support engineers available 24-7 and ready to help you with any problem. Each support ticket you send will be answered within sixty minutes (the average ticket response time being approximately twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 284582

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com